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Shipping and Return Policy


SHIPPING TERMS

Please allow our Manufacturers 1-2 business days processing time on all orders received Monday-Friday (except National Holidays) between 9:00AM PT and 5:00PM PT. Please allow an additional 2-5 business days for shipments to arrive. Orders with items sent by multiple Manufacturers, Vendors and/or Distributors will arrive separately and customers will receive separate email notifications of shipment.


RETURNING ITEMS

Your complete satisfaction is our ultimate goal. You may return any item ordered on our Healthcare Kiosks and Vitagates.com, as long as it meets the following conditions:

You must return the item(s) directly to the Sender/Manufacturer within 14 days of receipt

Do not send returned items to Vitagates®, as they will not be received.  Please contact the Sender/Manufacturer directly to begin processing your request.

Products that have been OPENED, ALTERED or USED will not be accepted for return or exchange unless the product condition upon arrival was damaged or defective. Some items cannot be returned for a refund, as some items are final sale. These items are identified as such on their product information pages. When you receive your order, please ensure all items are in good working condition (i.e. not damaged or defective), and contact the Sender/Manufacturer directly if there is a problem with your shipment.

Items returned without original packaging or after 14 days will not be refunded.

We will credit or exchange unused, defective items in their original packaging only. Bulk order sales are final. If you believe your requested return should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact Sender/Manufacturer’s Customer Care Department for further assistance and not Vitagates.com.


DAMAGED, DEFECTIVE and INCORRECT ITEMS

We strive to provide the highest level of customer service and satisfaction possible. If there is a problem with your order, please begin by contacting the Manufacturer’s Customer Care Department immediately. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.  Please do not discard any items unless you have been directed to do so by the manufacturer’s Customer Care Specialist.


SPECIAL OFFERS AND PROMOTIONS.

If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return. Once you confirm that your return qualifies, you can complete your return using the return shipping labels provided by the manufacturer.  Certain manufactures may charge for return shipping; this charge will be deducted from your refund.

Please note that you must use the specific Manufacturer’s return label. 


RETURN SHIPPING AND PROCESSING

If you still possess the original box your order arrived in, this should be sufficient to make sure that your return order arrives to Sender/Manufacturer undamaged.Please pack your return shipment securely to ensure that the items are not damaged in transit. The Sender/Manufacturer will provide FREE return shipping label if your return is the result of our error (damaged, defective, or incorrect item, etc.).In other cases, a return postage fee may apply. Re-stocking fee may be applied on some returns that are not the result of our error. Returning your items to the wrong location may greatly delay the processing of your return and credit. Lost in transit items cannot be refunded and must be addressed directly with shipping carrier. Once we receive Sender's/Manufacturer's receipt notification and approval of your return, we will issue a credit or refund and send you an email confirmation. Please take into consideration that it may take additional days for the transaction to appear on your account, depending on your financial institution.

Thank you for your business!

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